General ordering terms in Merenodi e-shop
1.1 The present terms are applicable for all legal relations arising between all persons and www.merenodi.ee run by Mereklubi OÜ, reg. code 10805451 , Sügise 14-2, 10149 Tallinn (hereinafter referred to as Merenodi e-shop), as a result of purchasing the products from Merenodi e-shop.
1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from Merenodi e-shop are regulated by applicable legislative acts of Estonian Republic.
1.3 In order to provide the best and most secure service and for the benefit of Merenodi e-shop development, Mereklubi OÜ has the right to amend and supplement the present terms as well as Merenodi price list. All terms and pricing changes will be published online on merenodi.ee website. Terms and pricing changes come into effect immediately after their publication on merenodi.ee website. Should the order be placed before the terms change have occurred, the legal relations between the client and Mereklubi OÜ are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.
2.1. Merenodi e-shop price list is valid for timely paid invoices according to section 4 of the present terms.
2.2. All prices include Value Added Tax (20%).
3. Shopping cart and order placement
3.1. You can change the number of items you order. To proceed with payment click 'next'.
3.2. On the next page you will be asked to enter the billing info. Fill in the buyer's credentials and click 'next'. On the next page you will have to choose the shipping option and click ‘next’. On the following page you will have to choose the payment method and on the last page you will have to confirm the order.
3.3. Please double-check the billing and shipping information, since quick and uninterrupted delivery of your order depends on the accuracy of the info submitted.
3.4. The contract enters into force the moment the payment is transferred to Mereklubi OÜ bank account.
4. Paying for an order
4.1. Please choose the suitable payment method on the payment page.
4.2. Order can be paid for using the following options:
1) Using internet-banking (Swedbank, SEB).
2) Using invoice. On the order confirmation page click 'I confirm my order'. The order confirmation will be sent to your e-mail address, the invoice will be sent after.
3) Using credit card
4.3. Should the placed order not be paid for in 5 days period, it will be cancelled.
5. Delivery and acceptance
5.1. After the contract has entered into force according to sect. 3.4, the ordered product will be delivered to address specified in the order. The time of delivery will be arranged with the customer in advance by telephone specified in the order.
5.2. The courier will deliver the product along with the necessary documents within the time period specified by Merenodi e-shop.
5.3. The delivery option Pick up at Store – Merenodi has to be agreed between Mereklubi OÜ and the customer. Merenodi.ee customer service will contact the customer to inform when the product will be available for delivery. When paying with credit card, the delivery time is set back by the time of money transfer (in general, 2-3 working days). NOTE! We keep the ordered products in the distribution center free of charge for up to 14 days. If you want to store the ordered products in the distribution center for a longer period, a storage fee of €1 will be added to the price of the order for each day that exceeds the free storage period.
5.4. Should the ordered product be out of stock and subject to special order from the supplier, and cannot be possibly delivered in time period specified by Merenodi e-shop, as well as other situations where the timely delivery is not possible due to circumstances which Mereklubi OÜ cannot be held responsible for, we will inform the customer by telephone or e-mail specified in the order in 2 business days period from the moment the contract becomes operational according to sect. 3.4 of the present Terms, and will arrange a new product delivery time.
5.5. After the ordered product is passed to the courier, the latter will arrange the delivery time with you in advance. The courier will deliver the product to address specified in the order. Delivery address cannot be changed after the order is placed.
5.6. Please double check the billing and shipping info in order to prevent delays and discrepancies while delivering the product. Mereklubi OÜ and the courier are not responsible for delivery delays and discrepancies should such delay or discrepancy be caused by inaccurate or incorrect data submitted by the customer.
5.7. The courier delivers the ordered product along with the delivery note. Before signing the delivery note, please check the package condition. If the package appears to be damaged while transporting, please make a relevant record on the delivery note. We recommend you to make a photo of the damaged goods and send it to email@example.com and contact the client service immediately via e-mail firstname.lastname@example.org or by phone 503 23 21. Products damaged during transportation will be replaced.
6. Cancelling the order
6.1. You have the right after paying for the product, but before product delivery, to cancel your order by sending a corresponding message along with order number and your bank account number to Merenodi e-shop e-mail address email@example.com or by calling the client support number 503 23 21.
6.2. When cancelling the order according to sect. 6.1, the client is returned the sum paid for the order. The due sum is to be transferred to the client's bank account not later than 14 days after receiving the cancelling order.
7. Return of the products not meeting the requirements
7.1. Mereklubi OÜ is not responsible for all inconsistencies and defects, which appear starting from the moment of product acceptance.
7.2. Mereklubi OÜ is not responsible for:
a) Damage or degradation of the product caused by the client or the third party.
b) Defects caused by inappropriate use of the product.
c) Normal physical wearing caused by the normal usage.
7.3. Should the product be defective or not meet the requirements specified on the product description, the customer has the right to demand the product to be replaced with the product meeting the requirements written on the product description and free of defects, or revoke the order and return the product not meeting the requirements to Mereklubi OÜ.
7.4. Should the product not meeting the requirements specified on the product description be returned, the sum paid for the product (including the transportation costs) will be refunded no later than 30 days after revoking the order and receiving the notification on revoking the contract.
8. Liability and Force Majeure
8.1. Mereklubi OÜ and the customer are mutually liable for any damage caused to another party by not complying to the present terms in amount and in cases provided for by the applicable European Union legislative acts.
8.2. Mereklubi OÜ is not responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond Mereklubi OÜ control, and occurrence whereof Mereklubi OÜ did not foresee and could not have possibly foreseen (Force Majeure).
9. Other conditions
9.1. All the personal data, submitted by the customer while visiting and effecting purchases in Merenodi e-shop are considered confidential. A protected data transmission channel with the bank guarantees the security of personal data and bank transactions. Merenodi e-shop has no access to these data.
9.2. All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.
9.3. All the disputes between the customers and Mereklubi OÜ regarding ordering and buying products from Merenodi e-shop are to be resolved by negotiations. Should the compromise not be reached, the Parties have the right to turn to Customer Protection Department or Tallinn City Court in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.
10.1 All the images are for illustrative purposes only.
10.2 Product price and stock status can change with no prior notice.
10.3 We reserve the right to cancel an order with incorrect data, such as typing errors, technical problems or mass ordering. In case of an obvious price error Merenodi e-shop may allude to an error. Namely, if there has been an obvious mistake, the customer should realize the error.
10.4 The product info is checked and updated on a regular basis. The info could have been changed since your last visit. On rare occasions manufacturers’ web pages include inexact data, which may be accidentally transferred to product data page. In this case Merenodi e-shop cannot be held responsible for product data errors. We recommend controlling the data accuracy of the product in question by customer support phone 503 23 21.